Privacy Policy

The type and amount of information handled may vary. Bao Casino generally collects information directly from players, automatically from devices used to access the website, and where appropriate from service providers involved in verification, payments, security or technical operations.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences, communications and information about your use of the account. It is used to create and administer your account, provide customer support, maintain account security, communicate important service information and manage your requests.

Verification information

Where verification is required, we may handle identity documents, address information, images, information used to confirm age or identity, and records of verification checks. This information helps confirm that an account is being used by the correct person, supports anti-fraud and responsible operations, and helps meet obligations that apply to online gambling services.

Payment and transaction information

We may handle payment method details, transaction references, deposits, withdrawals, account balances, payment status and related records. Payment information is used to process transactions, investigate unusual activity, answer payment queries, keep accurate financial records and protect players and the service from misuse. Payment providers may handle some information under their own privacy policies.

Activity, support and communication information

We may keep records of account activity, preferences, responsible gaming settings, messages, support requests and communications with Bao Casino. These records help us respond to questions, investigate issues, improve the service, support safer use of gambling products and maintain an accurate history of important account events.

Device and technical information

When you visit or use the website, we may receive information such as your IP address, browser type, operating system, device identifiers, general location information, pages visited, access times and technical event records. This information supports website operation, troubleshooting, security monitoring, fraud prevention, performance analysis and the detection of unusual or unauthorised activity.

Bao Casino uses personal information only for appropriate business, service, security and compliance purposes. These purposes may include:

• Opening, operating and maintaining player accounts.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, verification and anti-fraud checks.
• Providing customer support and responding to questions or complaints.
• Sending service messages, security notices and other account-related communications.
• Understanding website use and improving features, reliability and performance.
• Protecting the website, accounts and users against fraud, misuse, unauthorised access and other security risks.
• Meeting record-keeping, legal, compliance and operational requirements.

Personal information may be shared with carefully selected service providers that help operate the website and its services. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, security, communications or analytics. They should receive information relevant to their role and are expected to handle it in accordance with applicable requirements and their contractual obligations.

Information may also be disclosed where reasonably necessary to protect players, Bao Casino or other people, to investigate suspected fraud or misuse, or when disclosure is required or permitted by law. If service providers operate in other countries, information may be processed outside Australia. Appropriate measures are intended to be used to protect information when it is handled by providers or across borders.

Reasonable technical and organisational measures are used to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, monitoring, secure systems and staff or provider procedures. No online service can guarantee that information will be completely secure, so players should use strong passwords, keep login details private and contact support if they suspect that an account has been compromised.

If an account is closed, information will not always be deleted immediately. Some account, identity, payment, transaction, security or support records must be kept for a period required by law or for other legitimate record-keeping purposes. After the relevant period, information may be securely deleted, anonymised or retained only where there is a continuing lawful reason to do so.